Support

If something goes wrong in TOCKI, or you just have a question, get in touch any time.

Email: jay.the.d3v@gmail.com

Replies usually arrive within two or three days. Mentioning your device and iOS version helps us get to an answer faster.

Frequently asked questions

I bought Premium but ads are still showing

Tap “Already purchased? Restore for free” on the Profile tab. Once the purchase is found in your Apple Account, Premium reactivates.

The same works after switching devices or reinstalling the app. You are never charged twice.

My coins and keycaps disappeared on a new device

Your data lives on the device and in your own iCloud. If the new device is signed in to the same Apple Account with iCloud turned on, it syncs automatically.

If it does not, check Settings → Apple Account → iCloud and make sure iCloud Drive is on.

There is no sound

Check that Key sounds is on in the Profile tab. Key sounds are built to play even when the device is on silent.

If it is still quiet, confirm other apps produce sound, and check that no headphones or Bluetooth device are connected.

I cannot feel any haptics

Check the Haptics switch in the Profile tab alongside Settings → Sounds & Haptics → System Haptics on your device. Low Power Mode causes iOS to limit haptics.

I would like a refund

Refunds for in-app purchases are handled by Apple. Request one at reportaproblem.apple.com. The developer cannot issue refunds directly.

I want to delete my account

If you used Sign in with Apple, open Profile → Account and choose Delete Account to remove the linked credential and your nickname.